As for small business, no returns or refunds are offered. Should you have any enquiries, please contact our customer service team at gaigailohh@gmail.com. EXCHANGE POLICY Exchange 1. Exchanges are only valid for sizing issues or manufacturer’s defect. 2. We accept exchanges within 7 working days. 3. In the event of items sent are wrong, You have 15 days Exchange upon receiving of Your goods. 4. Postage is to be borne by the customer in the event of an exchange unless is caused by our negligence. 5. All items must be returned with their original packaging and must be unused, unworn, or undamaged condition. 6. The management of GaiGai reserves the rights to reject any damaged or used items based on our discretion. 7. No refund policy applies. If you wish to exchange for a different item entirely, we will first refund you with a gift card and you may place a new order for the item. Upon returning Your items to us, please email following information to gaigailohh@gmail.com. ⋅ Your Name (As per invoice) ⋅ Order Number ⋅ Reason for return ⋅ Tracking Number If you have received an incorrect item, or if your item has been delivered faulty. Kindly contact our customer services at gaigailohh@gmail.com with the following information. ⋅ Proof of purchase/order number ⋅ A short description of the issue ⋅ Supporting image(s) Returned items will be thoroughly inspected by our quality control experts to assess whether the item is defective or fair wear and tear. In the rare event that your item is defective due to design or manufacture, we will replace it. Replacements are contingent on availability, and our Customer Service staff will contact you to discuss the next steps.